Shipping policy
ff customz Shipping Policy
Last updated: June 2026
This Shipping Policy applies to orders placed through ffcustomz.com.
1. Order Processing
All orders are checked, packed and processed before shipping.
Some items may be made, assembled, tested or checked before being sent.
Processing times may vary depending on stock, order size, product type and workload.
2. Next Business Day Shipping
If a product page says the item ships next business day, we aim to ship it the next business day when the order is placed before 1:00 pm AEST.
Orders placed after 1:00 pm AEST may ship within the next 1–2 business days.
This is an estimate only and may be affected by delays, stock checks, product testing, public holidays or high order volume.
3. Made to Order Items
Some products may be made to order or require extra preparation time.
If an item is made to order, processing may take longer. Estimated timeframes will be shown on the product page where possible.
4. Delivery Carrier
Orders are usually shipped with Australia Post or another suitable courier depending on the order size, destination and service selected.
5. Delivery Times
Most parcels arrive within 2–8 business days after shipping, depending on your location and the delivery service used.
Remote areas, public holidays, courier delays and busy periods may increase delivery times.
Delivery dates are estimates only unless we clearly state otherwise in writing.
6. Tracking
Tracking details will be sent to the contact details provided at checkout once your order has been shipped.
It is your responsibility to make sure your contact details are correct.
7. Shipping Costs
Shipping costs are calculated at checkout based on the order size, weight, shipping method and delivery location.
8. Incorrect Address
Please make sure your shipping address is correct before placing your order.
If you enter the wrong address, contact us immediately.
If the order has already shipped, we may not be able to change the address.
If a parcel is returned to us because of an incorrect or incomplete address, you may need to pay the cost of reshipping.
9. Lost, Delayed or Damaged Parcels
If your parcel is delayed, lost or damaged in transit, contact us so we can help investigate the issue with the carrier.
Please provide your order number and any photos if the parcel arrived damaged.
We will work with the carrier and provide a suitable solution where required by law.
10. Authority to Leave
If you choose authority to leave or request that a parcel is left unattended, you accept the risk of theft, weather damage or loss after the carrier marks the parcel as delivered, unless otherwise required by law.
11. Delays
We do our best to ship orders quickly, but delays can happen.
ff customz is not responsible for delays caused by events outside our reasonable control, including courier issues, public holidays, severe weather, stock delays, incorrect addresses or payment issues.
If your order is delayed, we will try to help and provide updates where possible.
12. Contact
For shipping questions, contact ff customz.
Email: aiden.hoadley@hotmail.com